Privacy Policy
Last updated: 24 May 2026
1. Introduction
Carbon London B.V. operates this platform. We collect and process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws. This policy explains what data we collect, how we use it, and your rights.
2. Data We Collect
Account Data: Name, email, phone number, shipping address, billing information.
Tier Data: Acquisition history, membership tier, concierge ID, allocation records.
Technical Data: IP address, browser type, device information, session cookies.
Communication Data: WhatsApp conversations, email correspondence, concierge inquiries.
3. How We Use Your Data
To process acquisitions and manage allocations.
To provide concierge services and member support.
To verify age and eligibility for restricted products.
To send transactional communications and tier updates.
To improve platform security and detect fraud.
4. Data Sharing
We do not sell personal data. We share data only with:
Payment Processors: Stripe for secure transaction processing.
Logistics Partners: Verified shipping carriers for delivery.
Legal Obligations: When required by law or regulatory authority.
5. Your Rights
Access: Request a copy of your personal data.
Correction: Update inaccurate or incomplete data.
Deletion: Request deletion of your account and data.
Portability: Receive your data in a structured format.
Objection: Object to processing for legitimate interests.
6. Data Retention
Account data is retained for the duration of your membership plus 7 years for legal and tax purposes. Transaction records are retained for 10 years. Technical logs are retained for 90 days.
7. Contact
For privacy inquiries, contact: privacy@carbon-london.com
Carbon London B.V.
Herengracht 420
1017 BZ Amsterdam
The Netherlands